As a global leader in advanced physical security solutions, LenelS2 tech support helps our customers with an experienced, responsive team dedicated to providing exceptional service.
Our Customer Support team is here to assist you and is available Monday-Friday 8 AM- 8 PM ET. Customer support can answer your questions related to support materials, operations, quotes, orders, billing, and shipping.
When it comes to planning, designing, implementing and troubleshooting your physical security solution, LenelS2 tech support is committed to providing the best possible experience for every customer. Whether you're new to LenelS2 products, or are interested in upgrading, our specialized technical support teams assure a prompt response for all of your support needs.
OnGuard Software Upgrade and Support Plan
We offer a Software Upgrade and Support Plan (SUSP) for our OnGuard® systems. The plan includes integrated LenelS2 video management systems and channels, which ensures access to the latest features, system efficiencies, cybersecurity patches and more.OnGuard SUSP file_download Opens in a new window
We have built a business on the value of strong partnerships. These include long-lasting relationships that provide added value and sustained growth for our customer base through LenelS2's various programs. We provide third-party, Value-Added Resellers (VARs), OAAP members and our network of dealers and consultants with the tools to help achieve a unified physical security system.
Stay updated with rapidly changing technology and industry best practices with access control training from our advanced security experts. Our training curriculum will help you sell, install, and maximize your competitive advantage. Additionally, we provide a free-of-charge, online, self-paced customer education portal to current OnGuard system users.Access OnGuard Training file_download
Understanding complete product functionality is essential for optimal system design. Register to access our support area and take full advantage of our product specifications, hardening guides, and price books. You can also register for trainings and certifications.