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LenelS2 Product & Tech Support

The LenelS2 tech support team is here to help. Contact us for support with sales, products, engineering, education, training and more

How can we help?

As a global leader in advanced physical security solutions, LenelS2 tech support helps our customers with an experienced, responsive team dedicated to providing exceptional service.


Customer Support

Our Customer Support team is here to assist you and is available Monday-Friday 8 AM- 8 PM ET. Customer support can answer your questions related to support materials, operations, quotes, orders, billing, and shipping. 


Technical Support

When it comes to planning, designing, implementing and troubleshooting your physical security solution, LenelS2 tech support is committed to providing the best possible experience for every customer. Whether you're new to LenelS2 products, or are interested in upgrading, our specialized technical support teams assure a prompt response for all of your support needs.


Software Upgrade and Support Plan (SUSP)

We offer a Software Upgrade and Support Plan (SUSP) for our NetBox and OnGuard systems along with integrated LenelS2 video management systems. The plan includes expert technical support and access to the latest features, system efficiencies, cybersecurity patches and more.

OnGuard SUSP file_download Opens in a new window NetBox SUSP file_download Opens in a new window


We have built a business on the value of strong partnerships. These include long-lasting relationships that provide added value and sustained growth for our customer base through LenelS2's various programs. We provide third-party, Value-Added Resellers (VARs), OAAP members and our network of dealers and consultants with the tools to help achieve a unified physical security system.



Stay updated with rapidly changing technology and industry best practices with access control training from our advanced security experts. Our training curriculum will help you sell, install, and maximize your competitive advantage. Additionally, we provide a free-of-charge, online, self-paced customer education portal to current OnGuard system users.

Access OnGuard Training file_download

Product Resources

Understanding complete product functionality is essential for optimal system design. Register to access our support area and take full advantage of our product specifications, hardening guides, and price books. You can also register for trainings and certifications.