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Support Services

Our team is here to help. Contact us for support with sales, products, engineering, education, training and more

As a global leader in advanced physical security solutions, we support our customers with an experienced, responsive team dedicated to providing exceptional service.


Customer Support

Our Customer Support team is here to assist you and available Monday-Friday 8 AM- 8 PM ET to answer your questions related to support materials, operations, quotes, orders, billing and shipping. Reach out to us for support. 


Technical Support

When it comes to planning, designing, implementing and troubleshooting, we are committed to providing the best possible experience for every customer. Whether you're new to our products, or are interested in upgrading, our specialized technical support teams assure a prompt response to all your support needs.


OnGuard Software Upgrade and Support Plan

We offer a Software Upgrade and Support Plan (SUSP) for our OnGuard® systems. The plan includes integrated LenelS2 video management systems and channels, assuring access to the latest features, system efficiencies, cybersecurity patches and more.



We have built a business on the value of strong partnerships. These include long-lasting relationships that provide added value and sustained growth for our customer base through our various programs. Providing third-party, Value-Added Resellers, OAAP members and our network of dealers and consultants with the tools to help achieve a unified security system.



Stay up to date with rapidly changing technology and industry best practices with training from our advanced security experts. Our training curriculum will help you sell, install and maximize your competitive advantage.


Product Resources

Understanding complete product functionality is essential for optimal system design. Register to access our support area and take full advantage of our product specifications, hardening guides and price books, or register for training and certification.

How can we help?